All Plusoptix devices come with a one year hassle-free warranty and free software updates. This warranty is a “Hassle-free warranty”, because it covers all aspects of your device, including accidental damage (e.g. device dropped). This hassle-free warranty is valid for the US and Europe. Warranty extensions are available for purchase.
In case you encounter a malfunction or need a warranty extension, please call our after sales service center at 800-488-6436 (EST office hours) or send us an e-mail. If your device needs to be sent in for repair, you will only have to incur the costs for sending the device to Plusoptix. The costs for returning your device will then be beared by Plusoptix. Neither spare parts, nor working time will be charged.
"Our newly acquired Plusoptix vision screener has made our vision screenings quick and portable. Allowing me to bring the device to the child or the child to the device. This is helpful when working with 3-5 year olds that might have a difficult time transitioning. The Plusoptix is quick in capturing the vision screening result even with fidgety 3-5 year olds. When we have questions or need help with our machine, their service department is quick to respond and help."
After receiving amazing technical support and helpful tips from the company’s representatives, we have been able to screen our groups more accurately and speedily.
I am giving PlusOptix 10/10 on customer service. It is really refreshing to see (basically) a tech company get it right for a change. Tammy, Richard, and Rebecca were generous with their time and attention, cared about my problems, and assured me they would be promptly addressed.