Plusoptix strives to provide an outstanding customer service. With the offer of our “Hassle-free warranty” and free software updates, along with quick response and repair (just in case), an optimal and smooth operation with Plusoptix devices is guaranteed.
On this page you will find more information on the course of customer service in case of failure.
- Plusoptix user manuals and short manuals are comprehensive and include all the features of your device and troubleshooting instructions. On our support page "User manuals & training videos" you will find all information you need to operate your Plusoptix device.
"Our newly acquired Plusoptix vision screener has made our vision screenings quick and portable. Allowing me to bring the device to the child or the child to the device. This is helpful when working with 3-5 year olds that might have a difficult time transitioning. The Plusoptix is quick in capturing the vision screening result even with fidgety 3-5 year olds. When we have questions or need help with our machine, their service department is quick to respond and help."
After receiving amazing technical support and helpful tips from the company’s representatives, we have been able to screen our groups more accurately and speedily.
I am giving PlusOptix 10/10 on customer service. It is really refreshing to see (basically) a tech company get it right for a change. Tammy, Richard, and Rebecca were generous with their time and attention, cared about my problems, and assured me they would be promptly addressed.
What should I do in case of a malfunction?
In case you encounter a malfunction, please check for the latest software update, first. In case your device doesn’t turn on, please check power supply, first. Connect the medical power adapter that came with your device to electricity, and check if the green LED on top of the medical power adapter is illuminated. Then connect your medical power adapter to your device and switch it on.