Plusoptix strives to provide an outstanding customer service. With the offer of our “Hassle-free warranty” and free software updates, along with quick response and repair (just in case), an optimal and smooth operation with Plusoptix devices is guaranteed.
On this page you will find more information on the course of customer service in case of failure.
- Plusoptix user manuals and short manuals are comprehensive and include all the features of your device and troubleshooting instructions. On our support pages User manuals and Training videos you will find all information you need to operate your Plusoptix device.
I prefer Plusoptix - not just because you have been most generous in supporting Alaska screening, but also that you are honest and of highest scientific and ethical integrity.
Another successful Headstart screening today! The teachers and staff are so impressed how fast and easy our Plusoptix screener is. Screened 43 kids in less than 1/2 hour and that was with bringing 4 kids down at a time. All pediatrician offices should have one of these to screen kids as young as 6 months.
Our newly acquired Plusoptix vision screener has made our vision screenings quick and portable. Allowing me to bring the device to the child or the child to the device. This is helpful when working with 3-5 year olds that might have a difficult time transitioning.
The Plusoptix device has played a pivotal role in streamlining our process, making screening more effective and efficient.
What should I do in case of a malfunction?
In case you encounter a malfunction, please check for the latest software update, first. In case your device doesn’t turn on, please check power supply, first. Connect the medical power adapter that came with your device to electricity, and check if the green LED on top of the medical power adapter is illuminated. Then connect your medical power adapter to your device and switch it on.