After-sales service

Experience our outstanding customer service

Plusoptix strives to provide an outstanding customer service. With the offer of our “Hassle-free warranty” and free software updates, along with quick response and repair (just in case), an optimal and smooth operation with Plusoptix devices is guaranteed.

On this page you will find more information on the course of customer service in case of failure.

  • Plusoptix user manuals and short manuals are comprehensive and include all the features of your device and troubleshooting instructions. On our support pages User manuals and Training videos you will find all  information you need to operate your Plusoptix device.

What should I do in case of a malfunction?

In case you encounter a malfunction, please check for the latest software update, first. In case your device doesn’t turn on, please check power supply, first. Connect the medical power adapter that came with your device to electricity, and check if the green LED on top of the medical power adapter is illuminated. Then connect your medical power adapter to your device and switch it on.

And if the malfunction persists?


Do you need help? Send your service inquiry now!

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